Resume

 

Marvin Miller

302 Hope Dr

San Antonio, TX 78228

210-542-2139

lwanimator@gmail.com

Summary of Qualifications

  • 7 years as a technical writer for a leading 3D software development company
  • Professional level knowledge with publishing software including Adobe InDesign, Adobe Captivate and Microsoft Word
  • Quick learner and adaptable to different situations and environments
  • Microsoft Operations Framework Certified

 

Technical Skills

Operating Systems       Windows XP, Windows Vista, Windows 7, Windows 8, Mac OSX

Publishing Software      Adobe Creative Suite, Microsoft Office Suite, SharePoint, HTML, Open Text

Animation Software       NewTek LightWave 3D, Autodesk Maya, Luxology Modo

Communications           Skype, GoToMeeting, ICQ, Thunderbird, Outlook

 

Professional Experience

GDC Technics                                      Port San Antonio, Tx                September 2014-Present

Course Developer/Technical Instructor

  • Design and develop administrative procedures and policies for Cornerstone On Demand, a learning management system, as senior system administrator.
  • Write and edit company newsletters for Oracle and Cornerstone implementations.
  • Develop and present training for Cornerstone implementation

Technical Writer

  • Write and edit procedures and forms for Repair Station Manual, Quality Manual, and Engineering Manual.
  • Assist with audit of Repair Station departments regarding AS9100 standards, including interviews, writing reports, and tracking project data.
GE Oil & Gas                                        Schertz, TX                              February 2014-August 2014

Technical Writer

  • Research and write procedures for Preservation department for CGC and USLNG projects
  • Maintain listing of all parts involved in preservation projects
  • Create documentation for Maintenance department
Wells Fargo                                          San Antonio, TX                       Jul 2013-Dec 2013

Business Process Analyst

  • Responsible for reviewing procedures being migrated from one Content Management System to another.
  • Administer workload for a team of 10-15 reviewers and mentored contractor technical writers on questions during migration of documents.
  • Communicate with Lines of Business in regard to Bankruptcy processes and procedures.
Information Innovators Inc.                  Port San Antonio, TX               Dec 2011-Jul 2013

Technical Writer

  • Developed just-in-time training for special projects, including documentation management and configuration training for technicians and leadership
  • Team Lead for a group of technical Subject Matter Experts responsible for gathering information, documenting, and verifying technical and customer service procedures for the Air Force’s consolidated Enterprise Service Desk. Assigned, tracked, and reviewed team documents, exceeding stated goals each week. Sharepoint used as a primary tool for tracking and version control.
  • Designed several template formats for Operating Instructions, Technical Orders, and Local Job Guides. As well as designing a template for documents on a self-help web site which will be available to all on the Air Force network.
  • Assisted in business process re-engineering efforts to define and document ESD technician roles, duties, and technical procedures, de-conflicting business processes across organizational roles. Documentation created using MS Word and Visio.
NewTek, Inc.                                       San Antonio, TX                       Oct 2004-May 2011

3D Technical Writer

  • Developed training for Technical Support and Customer Service teams when new software was going to be released.
  • Provided training for reseller distribution channel in 3D animation software

 EDUCATION

B.A.      Texas A&M University, 2000, Journalism

M.S.     Walden University, (expected completion June 2015), Instructional Design and Technology

Walden University Courses

EDUC 6105       Organizations, Innovation, & Change

EDUC 6115       Learning Theories and Instruction

EIDT 6100         Instructional Design

EIDT 6110         Advanced Instructional Design

EIDT 6120         Multimedia Design and Development

EDUC 6125       Foundations of Research

EDUC 6135       Distance Learning

EDUC 6145       Project Management in Education & Training

EIDT 6130         Program Evaluation

EIDT 6510         Online Instructional Strategies

EIDT 6511         Assessments in Online Environments

EMPLOYMENT HISTORY

GDC Technics, direct employee (2014-present)

Course Developer/Technical Instructor

GDC Technics, contract through L.K. Jordan (September-December 2014)

Technical Writer

GE Oil & Gas, contract through Addeco (2014)

Technical Writer

Wells Fargo, contract through (2013)

Business Process Analyst/Technical Writer

Information Innovators Inc. Port San Antonio, TX (2011-2013)

Technical Writer

NewTek, Inc., San Antonio, TX (2001-2011)

3D Technical Writer, Technical Analyst, Customer Service Specialist

Walt Disney Company, Walt Disney World College Program, Lake Buena Vista, FL (2000, 1998, 1997)

Vacation Planner, Attractions Host, Food & Beverage Host

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