The medium in which a message is communicated can make a huge difference in how that message is interpreted. There are multiple ways to send a message and a recent scenario I was given showed how the same message delivered through different platforms can affect how it is interpreted.
The first version of the message was sent through email. It was straight to the point and asked the receiver to help find some missing information. It seemed rather cold, even though at the end the sender said they appreciated the help.
The second version used exactly the same script, but the inflections in the voice made it seem a little friendlier and less demanding.
The third version was a video of a face-to-face interaction between the receiver and sender of the message. In this version the inflections were there, but also the non-verbal aspects of communication could be seen, such as the smile on the sender’s face.
As a project manager, given these examples, it is easy to see that having face-to-face meetings would be the preferred method of communication. Obviously this is not always possible, so using methods that allowed voice communication would be the choice over email. Email would be good to use as a visual reminder that has specific details that could be lost or missed with other methods.